Careers at Cordlife Singapore
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Careers

Cordlife is hiring! Do you have what it takes to be a Cordlifer?

We are inviting high calibre candidates to join our dynamic and passionate team in Singapore. With over 72,000 families (and growing) saving their babies' cord blood with Cordlife Group Limited, this is a fantastic opportunity to be part of a healthcare organisation that is fast-expanding!

Be part of our dynamic team!

Comprehensive training and development, remuneration package and staff benefits will be provided to the successful candidates.

We welcome Singaporeans and Singapore PRs to apply.

Kindly send your resume to:
Human Resources Department
Cordlife Group Limited
1 Yishun Industrial Street 1
#06-01/09
A'Posh Bizhub
Singapore 768160
Tel: (65) 6238 0808
Fax: (65) 6238 1108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Responsibilities:

  • Responsible for IT solution development duties for Cordlife group of companies.
  • Creating and Implementing design plans.
  • Performing code review regularly make sure the quality of code as it standards
  • Keeping up-to-date with industry trends and technology developments like: (New updates in Microsoft Application and services, IoT, AI and etc..)
  • Lead efforts to design technical and operational requirements and to submit them to the software architect for development.
  • Establish effective communication between IST and business users to ensure high quality and timely resolution for business user issues
  • Design conceptual architecture and technical solutions.
  • Ensure project quality meets standards through KPI identification and testing plan.
  • Ensure consistent, beneficial interaction and solution delivery for business users, by partnering with cross-functional technology
  • Consistently identify potential challenges to business user success and productivity through continuous improvement.
  • Perform Unit Testing to ensure Current Solution for Business Login & Data Integrity
  • Familiarity with Software Change/Configuration Management and Build Processes in a complex environment.
  • Responsible for CRM design and coding
  • Analyzing the code’s accuracy and functionality.

Requirements:

  • Diploma/ Degree in IT with at least 3 years or more of programming experience,
  • Candidates with Microsoft Dynamics CRM development experience preferred.
  • Good web programming skill (ASP, ASP.NET,PHP, JSP, HTML, JavaScript, VB Script, AJAX) programming skill (C#, SQL Scripting)
  • Working knowledge of IIS Server, Windows Server, Windows SQL
  • Advantageous to have working knowledge of Microsoft Development Tools and strong web model concept (MVC Framework – Struts 2.0, Spring, HTTP Request & Response Model)
  • Strong attention to details and keen desire to deliver the high-quality solution.
  • Good communicator, problem solver, able to think clearly and calmly under pressure.
  • Self-starter with ability to handle multiple tasks.

Responsibilities:

  • Promote Cordlife’s services and products by means of educating clients on Cordlife's services.
  • Responsible for all CordLife enquiries and pre to post sales activities
  • Directly responsible for delivering sales targets
  • Responsible for maintaining and subsequent increasing closure rates of assigned leads
  • Responsible for maintaining and subsequent increasing closure rates of assigned leads
  • Must be available during selected weekends for Cordlife’s educational talks, sponsored events or pre-antenatal classes

Requirements:

  • GCE ‘O’ level with at least 2 years of working experience in either sales or customer service
  • Must be able to work independently and communicate effectively
  • Must be highly sales-driven

Responsibilities:

  • Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
  • Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basis, ensuring that enquiries are acknowledged within 24 hours or the next working day. Enquiries would include correspondences with prospects and clients from local, overseas and regional offices.
  • Manage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters.
  • Resolve customer’s feedback/complaint, received from various channels (calls, emails, social media platforms) through excellent service recovery while promoting customer satisfaction and client retention.
  • Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients.
  • Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company’s cashflow and retention of clients.
  • Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department.
  • Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).
  • Participate in company and department’s projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.

Requirements:

  • Diploma with minimum 3 years Customer Service experience
  • Passion for service and possess excellent communication skills and telephone etiquette
  • Candidate with email writing skills will be an added advantage
  • Able to work independently under minimal supervision, meticulous and organized
  • Team player with a positive attitude and great interpersonal skills
  • Proficient in computer skills; Microsoft Office
  • Experience in mentoring and training

Responsibilities:

  • Responsible for educating Cordlife’s Umbilical Cord Blood (UCB)/ Umbilical Cord Lining (UCL) banking services to expecting parents
  • Responsible for converting expecting parents to leads, appointments for sales department to follow up and pre-sales confirmation
  • Build good rapport with the clinic staff to facilitate workflow
  • To be stationed at obstetrics and gynae clinics at different locations

Requirements:

  • ‘N’ Level with at least 1 year of working experience in ether Sales or Customer Service
  • Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
  • Resilient to be able to handle rejections
  • Must be able to handle physical exertion- able to stand and walk for long periods of time
  • Comfortable with flexible work schedule, including Saturday mornings and some weekday evenings, based on team roster
  • 1 year contract subject to renewal
  • Working hours: 36 hours per week
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