Careers

Cordlife is hiring! Do you have what it takes to be a Cordlifer?

We are inviting high calibre candidates to join our dynamic and passionate team in Singapore. With over 72,000 families (and growing) saving their babies' cord blood with Cordlife Group Limited, this is a fantastic opportunity to be part of a healthcare organisation that is fast-expanding!

Be part of our dynamic team!
Comprehensive training and development, remuneration package and staff benefits will be provided to the successful candidates.

We welcome Singaporeans and Singapore PRs to apply.
Kindly send your resume to:
Human Resources Department

Address

Cordlife Group Limited
1 Yishun Industrial Street 1
#06-01/09, A’Posh Bizhub
Singapore 768160

Contacts

Tel: (65) 6238 0808
Fax: (65) 6238 1108
Email: hr@cordlife.com
Solution Architect, CRM
Responsibilities:
  • Responsible for IT solution development duties for Cordlife group of companies.
  • Creating and Implementing design plans.
  • Performing code review regularly make sure the quality of code as it standards
  • Keeping up-to-date with industry trends and technology developments like: (New updates in Microsoft Application and services, IoT, AI and etc..)
  • Lead efforts to design technical and operational requirements and to submit them to the software architect for development.
  • Establish effective communication between IST and business users to ensure high quality and timely resolution for business user issues
  • Design conceptual architecture and technical solutions.
  • Ensure project quality meets standards through KPI identification and testing plan.
  • Ensure consistent, beneficial interaction and solution delivery for business users, by partnering with cross-functional technology
  • Consistently identify potential challenges to business user success and productivity through continuous improvement.
  • Perform Unit Testing to ensure Current Solution for Business Login & Data Integrity
  • Familiarity with Software Change/Configuration Management and Build Processes in a complex environment.
  • Responsible for CRM design and coding
  • Analyzing the code’s accuracy and functionality.
Requirements:
  • Diploma/ Degree in IT with at least 3 years or more of programming experience,
  • Candidates with Microsoft Dynamics CRM development experience preferred.
  • Good web programming skill (ASP, ASP.NET,PHP, JSP, HTML, JavaScript, VB Script, AJAX) programming skill (C#, SQL Scripting)
  • Working knowledge of IIS Server, Windows Server, Windows SQL
  • Advantageous to have working knowledge of Microsoft Development Tools and strong web model concept (MVC Framework – Struts 2.0, Spring, HTTP Request & Response Model)
  • Strong attention to details and keen desire to deliver the high-quality solution.
  • Good communicator, problem solver, able to think clearly and calmly under pressure.
  • Self-starter with ability to handle multiple tasks.

Sales Consultant
Responsibilities:
  • Promote Cordlife’s services and products by means of educating clients on Cordlife's services.
  • Responsible for all CordLife enquiries and pre to post sales activities
  • Directly responsible for delivering sales targets
  • Responsible for maintaining and subsequent increasing closure rates of assigned leads
  • Responsible for maintaining and subsequent increasing closure rates of assigned leads
  • Must be available during selected weekends for Cordlife’s educational talks, sponsored events or pre-antenatal classes
Requirements:
  • GCE ‘O’ level with at least 2 years of working experience in either sales or customer service
  • Must be able to work independently and communicate effectively
  • Must be highly sales-driven
Deputy Laboratory & Technical Director
Responsibilities:
  • Provide directions and advice to Management, Lab Managers on all technical and lab operational aspects.
  • Lead technical and/or laboratory operational developments for the validation and integration of new products, services and processes.
  • Implementation of new products and initiatives for the company as directed.
  • Scouting and assessments of potential new products, services, technologies and processes for the company.
  • Evaluate processing data, ensure product safety, efficacy and endpoints met.
  • Ensure daily aspects of laboratory processes are performed in accordance with SOPs and quality standards met.,
  • Responsible for lab operations budget planning, and implementation.
  • standards and local authority regulations.
  • Responsible for lab operations budget planning, and implementation.
  • Provide training and development, continuing education including speaking engagements.
  • Oversee cord blood unit or other tissues releases.
  • Interface with Doctors & clients when required.
  • Any other duties as assigned by the Line Manager and Management.
Requirements:
  • PhD in Biomedical/ Biotechnology or any other life sciences.
  • Experience and strong technical knowledge in stem cells, or genetics/molecular diagnostics.
  • Project management experience.
  • Laboratory and team management experience is preferable.
  • Experience working in a commercial / hospital laboratory and/or an AABB-accredited laboratory advantageous.
  • Must be Hepatitis B immunized.
Laboratory Biotechnologist
Responsibilities:
  • Directly responsible for the Laboratory processing and storage preparation of Clients' Umbilical Cord Blood (UCB) and Umbilical Cord Lining (UCL)
  • Directly responsible for the Laboratory processing and storage preparation of lenticule banking
  • Directly responsible for the lab processing of all diagnostic service products
  • Monitor maternal blood withdrawal within 48 hours when initial withdrawal is insufficient.
  • Ensure accuracy and completeness of documents in collection kits
  • Good understanding of the specific SOPs (Standard Operating Procedures) and be able to carry out duties efficiently
  • Call clients to acknowledge the receipt of UCB and UCL from the hospital
  • Assist in the maintenance of quality in the laboratory
  • Recognize protocol deviances and dutifully record incidences when necessary
  • Any other duties that may be assigned by the line manager from time to time
Requirements:
  • Diploma in Medical Technology or related disciplines
  • Good aseptic technique, experience in tissue / plant culture and the handling of liquid nitrogen will be an added advantage.
  • Experience in maintaining quality records will be an added advantage
  • Strong sense of responsibility and a good team player
  • Able to work independently and without supervision
  • Keen interest to developing a career in the laboratory/ biotechnology field
  • Effective communicator, both verbally and in writing in English
  • Training will be provided
  • 5-days work-week including weekends and public holidays, Working hours: 9am to 6pm
Business Development Executive
Responsibilities:
  • Support the Line Manager in the planning, execution and ongoing efforts of new products / services initiatives
  • Effectively synergizing new products / services with core business
  • Foster and build relationships with internal and external stakeholders
  • Participate in team brainstorming sessions and assist in the execution of all business development initiatives / plans in accordance to the Company’s strategies
  • Support in the planning, development and implementation of marketing content across different platforms as well as performance tracking of effective marketing channels to market the new products and services
  • Source, manage and liaise with agencies and vendors to develop marketing materials (e.g. product brochures, detailing aids, website content, etc.)
  • Familiarity with the in-house CRM system to segment the leads and/or client database to effectively execute marketing campaigns
  • Marketing operations support (i.e.: expense reporting, raising of purchase orders, event logistics etc.)
Requirements:
  • Degree with at least 1 year working experience in marketing
  • Knowledge of integrated marketing
  • Savvy in digital marketing and social media
  • Strong presentation, communication and analytical skills
  • Knowledge on graphic design and use of design software will be an added advantage
  • Multitasker with the ability to work in a fast-paced and dynamic environment
Senior Marketing / Marketing Executive
Responsibilities:
  • Conceptualize and execute 360-degree marketing campaigns to drive acquisition, retention and referrals while seeing through post-campaign analysis.
  • Strategize and manage tactical campaigns.
  • Plan and execute events.
  • Manage client loyalty and referral programs.
  • Content generation for advertorials/editorials, digital and social media platforms.
  • Strategize and manage digital marketing efforts to better optimize marketing performance and budgets.
  • Identify and secure relationships with key partners for leads generation and sponsorship opportunities.
  • Build relationships and effectively manage both internal stakeholders as well as external partners, agencies and vendors.
  • Develop marketing collateral.
  • Maintain Cordlife’s website and social media channels.
  • Source for Marketing premiums (leads generation, enrollment gifts, etc.)
  • Oversee and ensure that the daily/weekly/monthly Marketing administrative tasks are delivered in a timely manner.
  • Guide new and junior team members on their daily tasks, and help assimilate them into the team.
  • Any other duties as assigned by the Line Manager and Management.
Requirements:
  • Diploma or Degree with at least 3 year of relevant working experience
  • Knowledge in digital and social media marketing, events management, partner management and traditional marketing.
  • Ability to think out of the box to explore new approaches.
  • Ability to multitask to work in a fast-paced and dynamic environment.
  • Team player with strong project management skills, yet possesses the ability to work both independently with minimal supervision.
  • Strong communication and analytical skills.
  • Effectively bilingual in English and Mandarin with the ability to read and write well in both languages .
  • Candidates with more experience will be considered for a Senior Executive position and experience in mentoring junior members within a team.
Customer Relations Consultant
Responsibilities:
  • Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
  • Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basis, ensuring that enquiries are acknowledged within 24 hours or the next working day. Enquiries would include correspondences with prospects and clients from local, overseas and regional offices.
  • Manage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters.
  • Resolve customer’s feedback/complaint, received from various channels (calls, emails, social media platforms) through excellent service recovery while promoting customer satisfaction and client retention.
  • Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients.
  • Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company’s cashflow and retention of clients.
  • Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department.
  • Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).
  • Participate in company and department’s projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.
Requirements:
  • Diploma with minimum 3 years Customer Service experience
  • Passion for service and possess excellent communication skills and telephone etiquette
  • Candidate with email writing skills will be an added advantage
  • Able to work independently under minimal supervision, meticulous and organized
  • Team player with a positive attitude and great interpersonal skills
  • Proficient in computer skills; Microsoft Office
  • Experience in mentoring and training
Sales Consultant
Responsibilities:
  • Promote Cordlife’s services and products by means of educating clients on Cordlife's services.
  • Responsible for all Cordlife enquiries and pre to post sales activities
  • Directly responsible for delivering sales targets
  • Responsible for maintaining and subsequent increasing closure rates of assigned leads
  • Must be available during selected weekends for Cordlife’s educational talks, sponsored events or pre-antenatal classes
Requirements:
  • GCE ‘O’ level with at least 2 years of working experience in either sales or customer service
  • Must be able to work independently and communicate effectively
  • Must be highly sales-driven
Customer Relations Officer
Responsibilities:
  • Responsible for educating Cordlife’s Umbilical Cord Blood (UCB)/ Umbilical Cord Lining (UCL) banking services to expecting parents
  • Responsible for converting expecting parents to leads, appointments for sales department to follow up and pre-sales confirmation
  •  Build good rapport with the clinic staff to facilitate workflow
  • To be stationed at obstetrics and gynae clinics at different locations
Requirements:
  • ‘N’ Level with at least 1 year of working experience in ether Sales or Customer Service
  • Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
  • Resilient to be able to handle rejections
  • Must be able to handle physical exertion- able to stand and walk for long periods of time
  • Comfortable with flexible work schedule, including Saturday mornings and some weekday evenings, based on team roster
  • 1 year contract subject to renewal 
  • Working hours: 36 hours per week
Software Architect
Responsibilities:
  • Responsible for IT software development duties for the Region
  • Creating and implementing design plans.
  • Analysing code segments regularly
  • Keeping up-to-date with industry trends and technology developments like: (New updates in Microsoft Application and services, IoT, AI and etc)
  • Direct efforts to defining technical, operational and user requirements
  • Liaise effectively between business users and IST to ensure high quality and timely resolution of business user issues.
  • Design conceptual architecture and technical solutions.
  • Ensure project quality meets standards through KPI identification and testing plan.
  • Own partnership with cross-functional technology to ensure consistent, beneficial business users interaction and solution delivery. (ex. Mom’s-Up, Click Dimension, e-Enrolment)
  • Lead continuous improvement efforts to proactively identify potential challenges to business uses success and productivity.
  • Application auditing
  • Perform unit testing to ensure current solution for business login & data integrity
  • Familiarity with software change/configuration management and build processes in a complex environment.
  • To work with the user for the FRD
  • Responsible for CRM application design and coding
  • Reviewing code work accuracy and functionalities.
Requirements:
  • Diploma/ Degree in IT with at least 1 year of programming experience
  • Candidates with Microsoft Dynamics CRM development experience preferred
  • Must have good web programming skill (ASP.NET, HTML, JavaScript) programming Skill (SQL Scripting, C#)
  • Working knowledge of IIS Server, Windows Server, Windows SQL
  • Knowledge of Microsoft Development Tools and strong web model concept (MVC Framework Struts 2.0, Spring, HTTPS request & response model)
  • Proactive, interested in and able to find solutions
  • Hands-on attitude towards work, flexible with ability to multitask
  • Candidates with more experience will be considered for a senior role.